Portable TV On Wheels Q & A

Yes, you can control the S1 portable TV on wheels by voice control.

Set up Google Voice Assistant Pairing

• First, sign in to your Google account.
• Then tap on Google Assistant and turn on "Hey Google."
• Once you’ve done that, go back to the home screen and say "Hey Google" to wake up the voice assistant.

It runs on Android 13 OS, providing access to the Google Play Store, so you can download your favorite apps, games, and streaming services.

Yes, this portable TV on wheels has a built-in 9000mAh battery. It charges quickly in about 3 hours and can be used wirelessly for 4 to 5 hours.

Absolutely! It comes with an external 2K HD camera for high-quality video calls and live streaming, making it perfect for virtual meetings, content creation, or staying connected with loved ones.

This product is not waterproof, so it shouldn't be used in the rain.

But if the weather is dry, then yes, you can use it outdoors.
Just make sure to fully charge it first, then connect to Wi-Fi outside — and you're good to go!

The TV supports seamless wireless connections to laptops, smartphones, and tablets via Wi-Fi or Bluetooth. This eliminates the need for tangled cables and allows for easy content sharing in meetings or events.

Click "Cast Screen". Select the casting method according to the device you are using: cell phone casting, computer casting, or app casting. Please follow the on-screen prompts to complete the screen casting process.

Plug in the HDMI port and open the HDMI IN APP to start the screen casting.

Sample orders are usually completed within 7 days, while bulk production takes about 45 days.

Yes, we offer international shipping for B2C orders. Common logistics partners include DHL, UPS, FedEx, and other international express companies, with specific options varying by destination country.

The estimated transit time is provided by DHL, UPS, FedEx and other international express companies. GFF® cannot guarantee the arrival date of the package due to circumstances beyond our control, such as weather related, local customs clearance or other shipping delays. Sorry for the inconvenience!

When your order ships, we will update the order status on your order page, and will also send you an email with your tracking number and a link to a logistics inquiry that you can track online.

We deliver to all countries/regions around the world, except for a few addresses that express delivery does not support.

We have studios in Hong Kong, Shenzhen, and Los Angeles, and support standard free shipping services to various countries/regions. We will match the corresponding studio to your address and ship for you.

Yes, we can ship to multiple warehouse addresses and support Amazon FBA fulfillment.

No, we currently do not support DDP terms. Since import duties and taxes vary by country, buyers are responsible for handling customs clearance and paying any applicable import fees in their destination country.

Please be aware that your order may be subject to import duties and taxes once it arrives in your country. These charges are the sole responsibility of the recipient. For specific rates and amounts, we recommend contacting your local customs office.GFF has no control over and is not liable for any customs duties or taxes applied to your package. You will be responsible for any additional charges for customs clearance. Customs regulations vary by country, so please contact your local customs office for more information. Note that in rare cases, customs procedures may cause delays in package delivery.By law, we are required to declare all items at their full purchase price. We cannot modify this amount to reduce customs fees.Important: If you refuse a GFF shipment, you will be responsible for the original shipping charges, any import duties and taxes incurred, and the cost of returning the package to GFF. These costs will be deducted from your refund. If the return fees exceed the total cost of merchandise and shipping, the package will be abandoned, and you will not receive a refund.

We ensure product quality by following ISO 9001 standard system certification, controlling key production processes at fixed points, and monitoring the quality of raw materials and the supply chain.

Yes, customers are welcome to conduct inspections before shipment.

Yes, our products comply with CE, FCC, RoHS, and UL standards.

Yes, we can provide test reports and quality documentation to verify product compliance and quality.

The minimum order quantity ranges from 200 to 500 units.

Pricing for bulk orders is flexible and can be discussed based on order volume.

Yes, buyers can purchase samples individually before placing a bulk order.

Discounts for long-term cooperation or repeat orders may be available and can be negotiated with our sales team.

For standard products, the price is calculated based on quantity, while for non-standard or custom products, the price is based on custom features.

Yes, we support exclusive distribution; for the first order of 3,000 units, a 6–12 month protection period is granted, and if the stock is not cleared during this period, exclusivity will be canceled.

Yes, we support white labeling, and if you want to add your logo on the product, the minimum order quantity is 500–1,000 units.

Yes, we are open to joint product development partnerships. Please send your proposal to us via email at info@gff-ai.com

Submit a partnership application (online form or email), and our business development team will contact you within 1-3 business days to review your qualifications and discuss the details of the collaboration.

Yes, GFF has a professional team and production facilities capable of fulfilling customization requirements for clients.

GFF has a highly qualified tech support team dedicated to assisting users with any issues they may encounter.

GFF was established in 2003 and has over 10 years of experience in LCD display development and production.

GFF has a close partnership with Skyworth and serves as one of their contract manufacturers.

We offer reliable after-sales support for all our products; for quality issues, returns are accepted within 15 days and replacements within 30 days.

All products come with a 12-month warranty covering manufacturing defects.

Yes, we provide detailed installation manuals and technical documents to help you set up and use your product correctly.

Yes, we support remote assistance and video tutorials to guide you through the installation process.

For any product issues or warranty claims, please contact our factory after-sales team at sale.support@gff-ai.com (Amazon after-sales). For business inquiries, please reach out to info@gff-ai.com.